Welcome to Proviation Customer Service
Please browse through the menus above, visit ' The Proviation Way' for lots of information about what makes us different, or view the overview and answers to common questions below.
Frequently Asked Questions
Leading Value... On Price, Professional Expertise, and Quality
It's our mission to provide our customers with the very best online shopping experience for your pilot supplies, offering a comprehensive range of aviation products, presented in an informative and helpful way, sensibly priced, and which add to the pleasure and safety of flight, time and again. They will be delivered with friendly advice and service and the utmost professionalism.
All our pilot supplies, aviation products and everythiing else in fact, carry a 1 year guarantee (minimum).
We offer an industry leading 28 day 'no-quibble' money-back guarantee- see Returns Policy
We recognise that the highest quality in aviation is essential. You can be sure that every product you buy has been vetted by Proviation to be of the highest standard. Additionally, we subscribe to the Association of European Aviation Supplier's code of quality. We remove any inferior products from sale.
Genuine Value for Money
We realise that value is the quality of our products, and the excellence of our service.
We regularly price-check against our competitors, and ensure our prices are always sensible
We continually check our competitor's prices and price match when possible. If an identical product is reduced, in a sale or promotion, we will try to match that price. Proviation will not be undersold.
Added Value you won't find elsewhere:
What is value to you? To us, it's offering impartial expert advice, extended warranties, and even a free customer assistance service where we'll collect and repair any faulty item under warranty and return it to you.
We aim to ship orders same day- when received before 1500L on a business day (view Shipping)
All orders are sent via next-day services, including DHL, DPD, UPS & Royal Mail (allow 1-3 business days)
Peace of Mind
All payments are taken on a secure (SSL encrypted) server
We are PCI-DSS Compliant
View our full terms and conditions (approved by the Office of Fair Trading)
For added peace of mind we regularly undertake audits to ensure we meet the expectations of SafeBuy, ISIS and Verisign.
Operated by Proviation Ltd, Registered in England Company No. 07516808
Registered office at Carters Yard, Frenchs Avenue, Dunstable, Bedfordshire, LU6 1BH
Managing Director- Nick Ross, BSc (Hons) Air Transport Management, RAFVR(T)
(please note we are not a walk-in shop and cannot allow customer visits at this premises. However, we can arrange a visit to our dispatch office if you contact us first.)In choosing to buy your pilot supplies at Proviation, you recognise the importance of value for money, service excellence, customer care & support, and professionalism. Proviation is a family-run business, so we have pride in our work. Most importantly, we have a passion for aviation unmatched by other retailers.